Privacy Policy

Contact information: When you contact us, request a consultation, submit an enquiry, or communicate with our team, we may collect your name, email address, phone number, company details, job title, and any information included in your message.

Client project information: During software development engagements, we may process business requirements, technical documentation, application data, source code, API credentials, infrastructure information, and other information required to provide our services.

Technical information: When you visit our website, we may collect limited technical information such as IP address, browser type, device information, pages visited, and website usage data for security, analytics, and performance improvement purposes.

We use personal information to respond to enquiries, schedule meetings, prepare proposals, and communicate with potential and existing clients.

We process client information to provide software development, SaaS development, consulting, maintenance, and technical support services.

We use information to manage contracts, billing, security, compliance obligations, and improve our services.

We do not sell personal information or use client data for unrelated marketing purposes without consent.

Under UK GDPR, we process personal data based on one or more lawful bases, including legitimate interests, contractual necessity, legal obligations, and consent where required.

Where we rely on consent, you may withdraw that consent at any time by contacting us.

When providing software services, ByteXcel may act as a data processor on behalf of clients who determine the purpose and means of processing personal data.

Clients remain responsible for ensuring they have appropriate rights and lawful authority to provide data to ByteXcel.

We only process client data according to agreed instructions, project requirements, and applicable contractual obligations.

Source code, credentials, business information, and confidential materials provided during engagements are treated as confidential and accessed only by authorised personnel.

We implement reasonable technical and organisational measures to protect personal data, including encrypted communication, access controls, restricted permissions, secure credential management, and controlled access to client systems.

Access to client systems and repositories is limited to team members who require access to perform their assigned responsibilities.

While we take appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

Our website may use essential cookies and privacy-focused analytics tools to improve website functionality, security, and user experience.

Where cookies require consent under UK law, we will request consent before placing those cookies.

We do not use advertising trackers or sell browsing behaviour data.

We may use trusted third-party providers for services such as hosting, cloud infrastructure, communication, analytics, payments, and project management.

These providers process information only as necessary to provide their services and are expected to maintain appropriate confidentiality and security standards.

Some service providers or infrastructure partners may process information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps required under UK GDPR, such as relying on adequacy regulations or approved contractual safeguards.

We retain personal information only for as long as necessary for the purposes it was collected, including contractual, legal, accounting, and security requirements.

Project information is retained according to client agreements and may be deleted, returned, or securely archived after completion of services.

Under UK GDPR, you may have rights including access to your personal data, correction of inaccurate information, deletion of data, restriction of processing, objection to processing, and data portability where applicable.

To exercise your rights, contact us at hello@bytexcel.com.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 16.

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updates will be published with a revised effective date.

If you have questions about this Privacy Policy or how we process personal data, contact us at hello@bytexcel.com.